Service Encounters Genre as a Tool in English Language Teaching (ELT)
Abstract
Exchanges in Service Encounters usually relate to the negotiation of goods such as food, clothing, information, and other services. The social purpose of this oral genre is the solicitation and provision of goods or services, involving at least two interactants who engage in a dialogue. To engage in Service Encounters dialogue requires some knowledge of the general field of buying and selling in which the interactants are involved. Using this genre as a tool to teach English, therefore, can provide students with ways to acquire the English language in a contextualized and real way. The objectives of this paper are (i) to raise awareness of how texts of the Service Encounters genre is structured to achieve an effective communicative purpose and (ii) to demonstrate some of the key factors that affect the language used in its field. From these objectives, we indicate how the genre Service Encounters is usually presented in English language coursebooks and we discuss how the teaching of this genre can be done using the Teaching and Learning Cycle (TLC) used in Sydney School genre-based Pedagogy.
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