Moral harassment as a strategy model in public service

Abstract

This article aimed to unveil the new management mechanisms of the contemporary public administration, the use of mobbing as a management tool. Changes in scene are based on excellence and productivity, engage all employees to the values and interests of the institution by the rules, goals, control systems and evaluations of processes. The qualitative study, was based on the statements of five workers who had clearance stories at work caused by mental and behavioral disorders and two interviews with managers of an public institution. As an ethical procedure, it was introduced the Informed Consent/TCLE, and the study was approved by the Research Ethics Committee of the University. The interviews were analyzed based on thematic analysis. In conclusion, the new management tools impose a symbolic, diffuse and gradual violence, and voluntarily submitt the workers to a new management order through mechanisms of control and coercion characterizing moral harassment.